Question

Why am I not getting any response to my inquiry about bank feeds for unsupported countries?

Forum|Forum|4 years ago
September 18, 2021
2 replies
6 views

Namely Botswana and Zimbabwe. I have put in the request. I'm just being fobbed off and redirected in circles.

QuickBooks Online

Level 14

It is highly possible that the requests have not met the minimum quota to proceed. If you deal with multi currency transactions, consider opening a Wise business account to hold and convert your balances in 54 currencies, including Botswana pula and South African rand. You may utilize the bank feeds to your QBO account later.

https://wise.prf.hn/l/64dl92k

M

mv32

Level 8

I've got you covered, @Advanced_User. I'll share the answer relevant to the query that you posted a week ago.

When bank accounts aren't supported, you can request QuickBooks to approve your bank for Zimbabwe and Botswana. Both parties will have terms and conditions to apply and set a standard to maintain a secure connection before QuickBooks download transactions from other newly supported banks.

If the bank doesn't meet the QuickBooks standard, you can manually upload your online banking transactions for Botswana and Zimbabwe bank account in hand through Web Connect. Also, QuickBooks has a feature to import bank transactions from Excel CSV files.

You can also check the answer shared by my colleague, @Ethel_A, to this thread that you posted a week ago: https://quickbooks.intuit.com/learn-support/en-za/banking/re-do-south-african-banks-provide-bank-feeds-directly-into-qbo/01/939855/highlight/true#M352.

In addition, you can check our Community page about Banking so you can easily navigate and look at some articles that can guide you about managing online banking transactions.

If you have additional questions or clarifications about connecting bank accounts to QuickBooks, please let me know. I'm always around to help. Stay healthy, and have a safe trip!

Advanced_UserAuthor

My query is solely for the request stage.

Not yet concerned about multi currency or manual upload.

Please see attached images.

RenjolynC

Level 9

Thanks for getting back here, Advanced_User.

I also appreciate the screenshot you've attached. It seems that you have already sent the request support for your bank.

While we're unable to check the request status, you'll want to search for the bank's name or URL to see if it was added.

In the meantime, you can manually import your bank transactions by following the steps here: Manually upload transactions into QuickBooks Online

In the future, if you're able to search for the bank's name and can connect your account, you may see some duplicate transactions. What you can do if that happens is to exclude them by following these steps:

Go to Transactions > Banking.
In the For review tab, put a check mark on the duplicate transactions.
Click the Exclude button.

Here's a sample screenshot for a visual reference:

After excluding these transactions, you can delete them in the Excluded section.

I'm also adding this article to help you match and categorize your downloaded transactions: Categorise and match online bank transactions in QuickBooks Online.

If there's anything else you need help with your QuickBooks account, please let me know in your reply. I'll be right here to help. Have a good day ahead.

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