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ReinTrading
March 10, 2020
Solved

Anyone else getting repeated Error 355 on banking feeds?

Anyone else getting repeated Error 355 on banking feeds? QBO banking is completely unusable.

Catherine_BAnswer
Level 9
February 9, 2021

Having same error 355 message. I can’t find anything how to resolve ??


Our engineers have solved the 355 error, MissDavidson.

 

You can update your PayPal connection by adding and matching your bank transactions first and then disconnect and reconnect it. Then, you can follow these steps: 

 

Disconnect an account 

  1. Go to the Banking menu or Transactions menu.
  2. Select the bank and click Edit and then select Edit account info.
  3. Check the Disconnect this account on save box.
  4. Select Save and close.

Feel free to use this link on how to connect the account to online banking again. If you get the same thing, I'd suggest reaching our phone support team so we can investigate it further. 

 

Keep me posted if there's anything else that you need help with. Take care!

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21 replies

Catherine_B
Level 9
March 10, 2020

Hi there, ReinTrading. 

 

What bank are we trying to update or connect so I can help you more in identifying issues for banks that have the error 355. It prompts when there's a disrupted connection between QuickBooks and your bank. We can manually update your bank. Here's how: 

  1. Go to the Banking page.
  2. Select the bank to update. 
  3. At the upper-right, click Update. 

We can manually import your transactions in the meantime. We can ask a list of your transactions from your bank and save it in a file format that we support like .QBO, .CSV, or .QFX. Then, we can follow the steps below on how to import them. 

  1. Go to the Banking page and click Banking. 
  2. Select the bank and at the upper-right click File upload. 
  3. Browse and open the file. 
  4. Click Next until we've successfully imported your transactions. 

Once the transactions are in our bank feeds, we can categorise them. 

 

Keep me posted on how this works. I'm here to keep an eye on it. Thanks!

ReinTradingAuthor
March 10, 2020

No @Catherine_B I won’t be manually uploading transactions. Do you have any idea how labour intensive that is when you run a retail e-commerce business? I haven’t asked for support, I already have a ticket open.

 

No idea why you are referring to error 344 when the issue is the open banking error 355.

 

Any other QuickBooks users in the community getting error 355 on their PayPal feed?

 

 

 

 

MirriamMQuickBooks Team
QuickBooks Team
March 10, 2020

Hello again, @ReinTrading. Thanks for your prompt response. Let me clarify things out. 

 

Error 355 is a temporary error impacting your bank connection which should normally resolve within 48 hours. Right now, we haven't received any reports from other users getting the same challenges. 

 

If you're working in the Banking page, you can run a bank update to refresh the connection.

 

Here's how:

  1. From the left toolbar, select the Banking menu.
  2. Tap the Banking tab.
  3. Click to highlight the account you're updating, then hit the Update button.

However, if the error persists for longer than 48 hours, I recommend contacting our QuickBooks Customer Team by going to the Help ? icon in QuickBooks.

 

To learn more about this error see this article: Open Banking Connection Errors.

 

If you need anything else, let me know by commenting below. I'm here for you. Have a great day!

Sarah M
April 1, 2020

We have been getting repeated problems connecting with our HSBC online feed for 2 months. I have a ticket from Intuit customer support dating back to Jan 28 2020 but it has not been resolved permanently and keeps recurring. The error number changes, sometimes it is 9999 but essentially it won't download new transactions and says there is a problem.

Come on Quickbooks- please help this is becoming impossible.

Ashleigh1
Level 14
April 1, 2020

Hello Sarah,

 

So error 9999 is just a temporary error that should resolve itself in 48 hours. are you getting all the errors when you are trying to update your account to the new open banking feed or when you click on the update to try and pull the transactions into your account? 

Tash_BewitchingBookkeeping
Tash_BewitchingBookkeeping
May 9, 2020

I have had this same error for over 6 weeks for PayPal - reported every time to QBO - even had a lengthy online chat - told each time to leave it 48 hours - yet it still has not be resolved.  I have disconnected and reconnected the bank and even tried to create a new one - but nothing works.There must be something QBO can do to resolve this now

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