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Level 10
March 11, 2020

Hi, I've also got a client with this problem - do we know how long this could go on for? Karen


Hi kwas

 

We have not been informed of a time frames however we can assure you that our engineers are working with TSB towards a resolution. 

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14 replies

Ashleigh1
Level 14
March 9, 2020

Hello I-Cowell, 

 

Welcome to the Community page, 

 

What is the issue you are having with your TSB bank Connection?

 

Are you getting any error messages or codes? 

 

l-cowellAuthor
March 9, 2020

My client is trying to reconnect the connection he already had.

He said he gets a code from the bank he enters it then it comes back with rubbish.

This is a connection that was working fine, he had a re connect message and has tried a few times.

Ashleigh1
Level 14
March 9, 2020

Do you know what the error code he gets when he tries to connect his TSB account?

 

He would have got told to update or reconnect to the new open banking that has come out and all makes have to move over to, there is an available feed for TSB so when your client on the banking page, goes to add account, search TSB and then he can either connect to the business or personal account depending what one he needs, and connects to it. 

 

If they still have issues get them to clear their cache and cookies and then try connecting the account again. 

 

Let us know how you get on. 

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