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July 23, 2025
Question

Bank account added several times and connected, when asked to "save"under main use of account it won't save. iOS up to date and reloaded app

  • July 23, 2025
  • 1 reply
  • 2 views

Bank account added several times and connected, when asked to "save"under main use of account it won't save. iOS up to date and reloaded app

1 reply

Moderator
July 23, 2025

I appreciate the time and effort you've invested in updating your device and reinstalling the app, James. 

 

Given that you've already performed basic troubleshooting steps and the issue persists, I recommend contacting our Live Support team during their available hours. They have specialized tools needed to securely access your account, investigate the root cause of this banking problem, and ensure your account saves successfully.

 

Here's how to reach them through your iOS device:

 

  1. Tap the Menu tab, then click ALL.
  2. Select Help, then Help and Support.
  3. Press the Ask about something else tile.
  4. Enter your banking concern in the designated box.
  5. Tap Continue.
  6. Choose a way to connect.


In the meantime, you can access your QuickBooks Solopreneur account through a mobile browser. Then, attempt to connect your bank and save.

If you have other questions, feel free to comment below.