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E
enquiries42
July 13, 2023
Question

Bank transactionss not loading

  • July 13, 2023
  • 3 replies
  • 2 views
Can I speak with someone

3 replies

G
GeorgiaC
Level 13
July 13, 2023

Hello enquiries42 and a big welcome to the Community.

 

So that we can get some further information to help identify the issue, can we check which bank provider you're with and if you receive a specific error code or message when updating the account? 

 

If you'd prefer to speak to an advisor directly, you can reach them by clicking the Help icon in your QuickBooks Online (QBO) account. From there, you can request a callback or start a live chat with an expert. For more information on how to contact them, please click this link: How to get help with QuickBooks. 

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
July 13, 2023

@enquiries42 

Try opening your QBO account on any private/incognito browser.

M
MR281
July 13, 2023

I have the same today! Won’t connect and says bank issue.

A
AMHague
July 13, 2023

Am having same issue, bank info last updated on 11th july 9pm and now keeps saying bank connection error tried to use qb assistance but thats not loading properly and tells me to update app but i am on the latest version

K
Kevin_CModerator
Moderator
July 13, 2023

Hello everyone. I'm here to help you ensure you can get your recent bank transactions into QuickBooks Online (QBO).

 

Beforehand, can you please share with us the name of your bank provider and what specific error code or message you see? This way, we can better check if there are any related issues with your bank on my end.

 

In the meantime, I suggest signing into your bank’s website to check if there's an issue on their end. Once you're signed in, you'll want to review the following:

 

  1. Check your account for messages, notifications, or alerts.
  2. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
  3. Check your bank’s website for any announcements about new security requirements.

 

If everything looks good, go back to QuickBooks and manually download your transactions again:

 

  1. Go to the Banking menu and select the Banking tab.
  2. Click the Update button.

 

For more details about this process, please visit this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

You'll also want to follow what Fiat Lux - ASIA mentioned above: use a private/incognito window or other supported browsers.

 

For QBO mobile app, I suggest uninstalling and reinstalling the app. It will allow you to use the app on a clean slate and connect with our live support team.

 

Furthermore, here are some articles that you can read to help speed up the review process of your online bank transactions:

 

 

If you have other banking-related concerns, click the Reply button to add your comment so I can further assist you. Have a great day!

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