Been struggling to connect our bank to quickbooks since mid Dec. spent so many hours on the phone to them trying to resolve it and they are not making any effort to sort!

Forum|Forum|3 years ago
March 12, 2023
2 replies
5 views

Banking with virgin money.

QuickBooks Online

GebelAlainaM

QuickBooks Team

Thank you for raising this concern here in the Community, info-automotivel. I understand the urgency to resolve this matter. I'm here to share some updates.

We currently have an ongoing investigation into why you can't connect your Virgin Money bank in QuickBooks Online (QBO). Our engineer is currently working on it. We appreciate your patience as we investigate this further.

For now, I'd recommend you contact our QuickBooks Support Team so that they can add you to the list of affected users. This way, you'll get notified once there's a fix or an update about this issue.

Here's how:

Sign in to your QuickBooks Online company.
Go to Help.
Select Contact Us.
Enter your concern, then select Let's talk.
Choose a way to connect with us:

Start a chat with a support expert.
Get a callback from the next available expert.

See this article for the schedule details: QuickBooks Online Support.

You can refer to the following articles for future needs:

If you have any banking concerns in QuickBooks Online, feel free to post a reply. The Community is always here to serve you. Take care!

emmam6

Hello Community Users, we just thought we'd pop in and update this thread. The connection issue with Virgin Money bank was investigate d by our banking engineers and it was resolved. If for any reason you have difficulty connecting Virgin Money, please reply here and we'll have a look into what is happening and get you a resolution ASAP.