Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
D
Dalcon
March 24, 2026
Question

being told to reconnect my bank account, but then get a message saying something unexpected happened.

  • March 24, 2026
  • 1 reply
  • 6 views

support tell me to disconnect my bank then reconnect, but will I lose everything??

1 reply

J
JoelESQuickBooks Team
QuickBooks Team
March 24, 2026

Hello, Dalcon. Could you please clarify which bank account you are having issues with? This will help us provide the right troubleshooting steps.

 

This error happens because of cache issues, where your browser is holding onto outdated or corrupted data, or there could be a temporary problem with the bank's API and QuickBooks.

 

Please note that disconnecting and reconnecting your bank account will not erase your data. It simply pauses the download of new transactions in QuickBooks. Your existing accounting data will remain unchanged, and you can reconnect at any time to resume downloading transactions.

 

Alternatively, I recommend uploading your transactions through a CSV file and importing them to QuickBooks to ensure you'll have a complete record of your data. Please refer to this article for more detailed steps: Manually upload transactions into QuickBooks Online.

 

Feel free to return to the Community if you have any further questions about QuickBooks.

D
DalconAuthor
March 25, 2026

Hi JoelES,

Thanks for responding, it's TSB business bank I'm having the issue with 

 

Regards 

Dalcon

 

M
MichaelaSQuickBooks Team
QuickBooks Team
March 25, 2026

Hi, Dalcon. I understand you're being careful about your data . To make sure we provide the most accurate fix, could you let us know if you saw a specific error code or a more detailed message alongside 'something unexpected happened' when you tried to reconnect? This will help us pinpoint the issue and provide the right solution.
 

In the meantime, please check if you have already re-authorized your login, as banks require you to re-authenticate. Also, check your bank’s website to see if there are any maintenance advisories preventing the reconnection. If you did, let's troubleshoot by accessing your account using an Incognito or private window to see if this is a browser-related issue.

Disconnecting your bank won't delete any data you've already categorized or matched. Those records are securely stored in your books. The Disconnect and Reconnect method helps to reboot the connection between your bank and the software. Here is how to do it:
 

1. From the  All apps, select Accounting.
2. Choose Bank transactions.

3. Select Edit account info, choose Disconnect account, and then select Link account to start fresh.

Please don't hesitate to leave us a response if you have other questions or concerns.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement