Can add bank account. My bank says it shared but doesn't show on QuickBooks

Open your Lloyds Business app or go to their website and look for any security alerts, maintenance messages, or connection requests that need your approval. Sometimes, even if your bank says the account is shared, small issues behind the scenes can stop QuickBooks from syncing.

After you’ve taken care of those, try reconnecting again. If it still doesn’t work, open QuickBooks in an incognito or private browser window. This will start a fresh session so it won't store cache data that might be causing the issue

Did you happen to notice a specific error message when it failed? If it acts up again, let me know what it said, and we'll take it from there.