We appreciate your effort in sending us a screenshot. You can perform troubleshooting steps to clear out corrupted files, fix sync issues, and get the latest bug-free version.
Start by clearing the app data using these steps:
For iOS:
Open Settings and tap General.
Select iPhone Storage.
Choose QuickBooks Online.
Tap the Offload App to clear data without losing your documents.
For Android:
Open Settings on your device.
Tap Apps, then select the QuickBooks Online from the list.
Choose Storage, then tap Clear data.
If that doesn't work, you can try uninstalling and reinstalling the app, then log back in to refresh your connection.
If the issue persists, I recommend contacting our Intuit experts during their available hours, as they have specialized tools to investigate further.
If you have any further questions, reply to this thread.
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