Connecting new bank account

Thanks for reaching out here with us, PB201. I'm here to ensure your banking connection concern in QuickBooks Online (QBO).

Beforehand, may I know which bank you're using when connecting with QBO? Can you also provide us with a screenshot of your Banking sections? Any additional information is much appreciated, as this would help us if there were similar reports or cases with the other users.

In the meantime, let's manually check your Banking section and verify if the bank is already connected in QBO. I've added a screenshot below for reference.

Also, we can manually update your bank feeds to help us check your account and transactions.

Here's how:

1. Go to Bookkeeping, select Transactions, then click Banking.
2. Select the specific bank account.
3. Select the Edit ✎ icon to the right of the bank name and click Edit sign-in info.
4. Enter your bank website User ID and Password, then select Update sign-in info.
5. QuickBooks Online will connect with your bank to verify the details.
6. Once you see the message that your credentials have been updated, click on I'm done, Let's go!

For more detailed information, you can check out this article: Troubleshoot issues with Bank Feeds.

Moreover, I've added this reference to guide you in importing your transactions manually: Manually upload transactions into QuickBooks Online.

You can always reply in the comments below if you have additional questions about managing your bank connectivity. We'll be right here, willing to help. Have a good one!