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B
Blindpilot
March 28, 2020
Question

Currently not working with first direct bank

  • March 28, 2020
  • 1 reply
  • 3 views

QuickBooks online, and my mobile seems to be  Currently not working with first direct bank. 

 

Every time I open the app, it tells me there is a bank it’s you next to the account balances. I have to reconnect using username password and memorable question, generating an access   code and entering that.

 

It seems to connect, inasmuch as it gives me up-to-date balances, but I have no transaction data.

 

Next time I open the app I have to repeat

1 reply

G
GraceC
Level 4
March 28, 2020

Hello there, @Blindpilot.

 

Since you've done the basic bank troubleshooting, I recommend getting in touch with our technical supports. This way, they can pull up your account in a secure environment and run a series of tests to fix the error.

 

Here's how to contact support:

  1. Click the Help icon.
  2. Hit Contact Us.
  3. Enter your bank's name in the description, then click Let's talk.
  4. Select Start messaging or Get a callback.

You can reach out to us during these hours: Monday to Friday, 8:00 AM to 10:00 PM | Weekends, 8:00 AM to 6:00 PM.

 

Reach out to us anytime if you need help with anything else.

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