Has anyone else been experiening no connection between quickbooks and caf bank for the last 12 days?

Thanks for following up with the Community, @m-goldsack-vcaec. I'd be glad to provide information to help you fix the connection between QuickBooks and Caf Bank.

To start, may I know if you've encountered any specific error messages while trying to connect between QuickBooks and CAF Bank? This way, we can check for any reported issues related to it.

In the meantime, we can perform bank troubleshooting steps to help you resolve the error between your bank and QBO:

Step 1: Start a manual download

QuickBooks downloads the latest available transactions every day—the time depends on your bank. If downloads seem stuck, or you want the latest available transactions, do a manual download:

1. Go to Transactions, then Bank Transactions.
2. Select Update.

This updates all your connected bank and credit card accounts. The number of transactions in each account tile will increase if QuickBooks downloads new transactions. Tip: If you see a message about additional authentication, follow the on-screen steps to continue the update. Not all banks require this, but some do for added peace of mind.

Step 2: Check your bank or credit card's website

If downloads seem slow or stuck, the issue may be on the bank’s end. Sign in to your bank’s website to check. Then, make sure you check the URL QuickBooks uses to connect your bank:

1. Go to Transactions, then select Bank Transactions.
2. Select Link account. Note: You won’t add an account, you just need the listed URL.
3. Search for your bank and select it.
4. Copy the URL listed for your bank.
5. Sign in to your bank or credit card's website using the copied URL.

If you can sign in, it's a good sign that there isn't a major issue. Next, check the following:

1. Check your account for messages, notifications, or alerts.
2. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
3. Check your bank’s website for any announcements about new security requirements.

If everything looks good, go back to QuickBooks:

1. Go to Transactions, then Bank Transactions.
2. Select Update.

Step 3: Update your bank info in QuickBooks

Did you recently update anything on your bank’s website, like your account number, username, or password? If so, update that info in QuickBooks as well:

1. Go to Transactions, then select Bank Transactions.
2. Select the tile for the bank account. Then select the Edit icon.
3. Select Edit sign-in info.
4. Update your info as needed.

I'll also add this article for future reference when reconciling your accounts so they always match your bank and credit card statements: Reconcile an account.

If you have any concerns about the bank troubleshooting steps, please tag me in the comment section, @m-goldsack-vcaec. I'll assist you in any way possible.

Similarly we have not been able to download transactions from CAF Bank into QB since July 8th.  Extremely frustrating with no solution in sight.  CAF say it's definitely not them so come on Intuit, please sort it out urgently.

Also having this issue - 12 July was the last time there was a connection. Just spoke to someone on the live chat and they said: 

I see, so there is actually an ongoing investigation with regards to CAF bank connections. This issue is also experienced by other users of the software. I will be attaching the investigation to your case so you'd be updated about this.

We cannot provide an estimated time as our product engineers are the ones working on resolving this investigation. Rest assured that you will be updated about this once we have news.

No information about what the problem is or when they expect to have it resolved. Also not letting people know - I've spent the last hour going through the troubleshooting, the AI support, waiting for live chat etc - they could have just let customers know about this...

Yes I am having a problem connecting to CAF Bank and I am getting a 102 error. I have been in touch with CAF Bank and the help desk at Quickbooks. Both are aware of the problem and are investigating and neither side are explaining the issue. However for the customer, it's a bit like being a tennis ball being hit back and forth. Manual uploads are not the solution I wish to go with because of duplications when the feed comes back. Please would CAF Bank and QuickBooks sort this urgently and keep your customers updated with progress and an expected timescale to resolve the problem.

If you are referring to the error messages mentioned above, please know that this has been resolved, Nick.

Before proceeding, I would like to ask what exact error message you've encountered. This way, we can give the most accurate resolution to your concern.

Furthermore, if you're experiencing issues regarding bank connectivity, I suggest you perform some troubleshooting steps if it's a browser-related issue. Firstly, log into your account using an incognito window to clear the corrupted browser cache. This way, we can narrow down the possible causes of these errors. Please see the keyboard shortcut keys below:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Ctrl + Shift + N

Once resolved, please return to your original browser to clear its cache or utilize another compatible one.

Also, it's best to check your bank's website to see if they're having system maintenance or updates. Also, you can contact your bank's representative to know more.

On the other hand, you can refer to this article if there's no issue with your bank yet you're still experiencing an error code or message while attempting to connect to a bank account: Fix bank errors in QuickBooks Online.  

Additionally, you can visit this article to ensure your transactions are put in the correct accounts: Categorise online bank transactions in QuickBooks Online.

For further concerns about connecting your bank in QBO, you can click the Reply button to add a comment below. We're always here to help you.

Hi there, I have also had problems with CAF not syncing with QuicBooks Online. The last date that I was able to connect is 21 July. Since then it has been manual downloads.