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info1366
November 9, 2020
Solved

Hello. Is anyone else having problems reconnecting their Tide bank account?

No text available
GeorgiaCAnswer
Level 13
November 10, 2020

Hi info1366,

 

Thanks for getting back to us here, at the moment we don't have any reported issues with the Tide connections so the client should be able to update this successfully. 

 

To troubleshoot, can you have the client disable all pop-up blockers on the browser and then connect the account by signing into QuickBooks on an incognito/private browsing window? 🤞

 

 

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4 replies

Ashleigh1
Level 14
November 9, 2020

Hello Info1366, 

 

Welcome to the Community page, 

 

What is happening when you try and reconnect your tide bank account? 

 

Are you getting any error messages or codes showing up? 

info1366Author
November 10, 2020

HI Ashleigh,

 

Client has replied ,

"Hi its just takes me to a black page I can get my online banking from phone to laptop but cant get any way to QuickBooks lets me scan code but then nothing thanks !"

 

Thank you

GeorgiaCAnswer
Level 13
November 10, 2020

Hi info1366,

 

Thanks for getting back to us here, at the moment we don't have any reported issues with the Tide connections so the client should be able to update this successfully. 

 

To troubleshoot, can you have the client disable all pop-up blockers on the browser and then connect the account by signing into QuickBooks on an incognito/private browsing window? 🤞

 

 

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