I am not able to connect Metro Bank for one of my client. Please help.

Hello there, info1002

I've checked and verified that there's an open investigation about connecting with the Metro Bank in QuickBooks Online.

Our engineers have been informed about this. Your bank account is not currently supported with Open Banking. We are now doing our best to update our bank feeds to comply with new Open Banking regulations so that the current feed will meet the new standard.

For now, It's advisable to contact our specialist. They created a list to track all affected users. They will be sending an email notification as well to everyone on the list as soon as the issue is resolved. Please give them a short call so they can ask for your account details and add you to it. Here's how:

1. Go to the Help menu and click Contact us.
2. Let them know in the description box that you're unable to connect the Metro Bank in QBO.
3. Click Let's talk, then select between Start messaging or Get a callback.

Meanwhile, we can import your bank transactions via Web Connect. Then, we'll have to download the transactions from your bank. To guide you further with this, you can follow the steps below. here's how:

1. Sign in to your bank's website. Then, follow the instructions on how to download the transactions.
2. Download them and save the file.
3. Log in to your QBO account.
4. Within the Banking page, click the File upload button.
5. Click Browse and locate the file you've saved earlier.
6. Hit Open, and then Next.
7. Select an account for the transactions to be uploaded.
8. Click Next.
9. Map the bank account field, and then Next.
10. Review the transactions to import.
11. Click Next.

We appreciate your patience while we're working on this. Stay safe, and be well.