I am unable to reconnect my bank feed (Nat West), gives error 381, 'something unexpected happened' - Anyone any ideas please?

Hello there, @accounts659. To fix error 381, please head to your Bank transactions tab and reconfirm your sign-in info. This will reset the connection and clear the error.

Under the Open Banking standard, bank connections must be re-confirmed every 90 days. Please re-authenticate your link in QuickBooks Online to ensure your bank feeds remain active.

To reconfirm your account, click All apps > Accounting > Bank transactions, then click the dropdown arrow beside Link account, then  Manage connections. Continue by clicking the More icon next to the bank that you need to reconfirm > Manage consent > Reconfirm > OK.

Your bank feed should now be reconnected.

Don't hesitate to comment below if you have questions about reconnecting your bank account.