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M
matthewevansgard
April 28, 2024
Question

I can’t connect my bank account. Once I get to my bank pop up and verify the connection, I get returned to a blank page. Any ideas?

  • April 28, 2024
  • 1 reply
  • 2 views
No text available

1 reply

C
ChristieAnn 11
Level 9
April 28, 2024

Hello there, matthew.

 

Let's perform troubleshooting steps so you can connect your bank account to QuickBooks Online smoothly.

 

First off, may I know which bank you're using and having trouble with? I appreciate any further details so I can provide the exact information to link your financial institution to the program.

 

For now, I suggest connecting your bank account through a private window to narrow down the result and protect your browser against cookie-based tracking. You can use either of these keyboard shortcuts to save you time:

 

  • Google Chrome: press Ctrl + Shift + N
  • Microsoft Edge: press Ctrl + Shift + N
  • Firefox: press Shift + CTRL + P

 

If the steps above don't work, use another supported browser as an alternative.

 

In case you need steps on how to review your downloaded entries by matching or adding them to avoid duplicate data, you can read this article: Categorise and match bank transactions in QuickBooks Online.

 

If you need any additional assistance while connecting or managing your bank in QBO, you can leave a comment below. I'll get back to you, matthew. Have a good one!

M
matthewevansgardAuthor
April 28, 2024

Hi

ive tried using a private browser and using a different device altogether but as soon as I’ve verified the connection with Starling bank i get taken back to an authorisation page with just says E at the top of the page. I don’t seem to be able to move any further ahead.

thanks

Matt

R
Rasa-LilaMQuickBooks Team
QuickBooks Team
April 28, 2024

We value the time and effort in resolving this matter, matthewevansgard. Let me direct you to the appropriate support team who can help reestablish your bank feeds connection.

 

When faced with a situation like this one, I recommend contacting your Financial Institution (FI) to see if they're experiencing any maintenance issues. If everything is working fine on their side, reach out to our QuickBooks Online Care (QBO) Team for further investigation.

 

Our specialists have the tools needed to determine why you're unable to link your Starling account to QBO. They'll also guide you on how to implement the permanent fix when it's ready. 

 

To obtain the support details:

 

  1. Sign in to your QuickBooks account.
  2. Select the Help (?) icon.
  3. Scroll down to select the Contact Us button and follow the prompts.
  4. You will be able to request a callback or start a live chat with an expert.

Refer to this article to learn the best time to get in touch with our QBO Care Team: Contact Support.

 

Once you've successfully linked the account, categorise and match the downloaded data to maintain well-organized records and a smooth reconciliation process.

 

For future use, utilise these resources to solve any banking errors and speed up the review process for your transactions:

 

If you have other banking-related concerns or need further guidance managing your transactions, let me know in the comment section below. I'll provide the assistance you need, matthewevansgard.

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