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I
ilanacaron1967
April 14, 2026
Question

I can't connect my bank and keep getting a message saying "sorry, an unexpected error has occurred. Please try again later".

  • April 14, 2026
  • 3 replies
  • 16 views

Following quickbooks onboarding video it looks like it's the very last step that is getting stuck. My bank account comes up after I follow the security protocol but no actual connection

3 replies

J
JaneDave_IQuickBooks Team
QuickBooks Team
April 14, 2026

Thanks for sharing the exact error message, Ilana. To rule out any browser-related issues, could you please try logging in through an incognito window or using a different supported browser? Sometimes, accumulated cache data can lead to these types of errors.

 

If that doesn't resolve the issue, it's also a good idea to check with your bank to see if there are any ongoing maintenance or system issues. Sometimes, connectivity problems can also arise if the bank is performing updates or experiencing outages.

 

However, if everything looks good on their end, that's when I recommend contacting our Live Support team. While we can't directly route you to them, they have the access to take a closer look at what's causing the error within your account.

 

Feel free to reply to this post if you need further assistance.

I
ilanacaron1967Author
April 15, 2026

Thank you for replying to my message.  I have logged in using incognito but the same error occurs.  I have tried to speak to an operator and requested a call back 3 x but I can't hear anyone on the other side.  I have typed my error into the automated stystem but it keeps sending me round in circles.

 

I still get the same error message at the very end of the process when trying to connect my bank

G
GenieBabe_LQuickBooks Team
QuickBooks Team
April 15, 2026

Hello there. Since you're unable to hear anyone, please try reaching out through a Chrome browser for the best results and select the request a callback option again.

 

If that still doesn't work, choose the start a live chat option instead to connect with our Live Support team right away.

 

Feel free to reply below if you have more questions about QuickBooks.

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