I can't update my bank details. The button links aren't working. I tried to access the chat button and that also won't work

It depends on the bank where you used to update, Lucy.

Before we start this, I need to clarify of what button links that aren't working on your end. Is there any error message you encounter when clicking those button links? Any additional details would help us understand and address your concern effectively.

Are you trying to update your bank account linked to bank feeds, or is it the payment information of the on your QuickBooks subscription? You can see this article for more details to update the payment information: Update your billing and subscription info in QuickBooks Self-Employed.

Since you’re experiencing issues also the chat button on both mobile and desktop, we recommend clearing your browser's cache to remove any outdated or corrupted data that may be causing the issue. You may also consider using a different supported browser for better compatibility with QuickBooks.

Let us know if you need anything else by leaving a comment below.