I cannot subscribe. Says it cannot connect to the app store even though the connection is good.

Hello there, Kate.

I know how this issue have impacted your workflow. For this, we wanted to make sure this account activation concern is being looked into.

Can you please confirm if you're using the web browser or the mobile app to subscribe? This will help me check for any ongoing issues from our escalations team.

For now, if you're still getting the error we can try using a private browser.

Unexpected issues are sometimes affected by the amount of data stored in the cache slowing down QuickBooks performance. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Reload QuickBooks and see if the error comes up again. If it works, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

However, since the issue is still ongoing despite the troubleshooting, I highly recommend that you continue working with out Support Team.

I know you already called them several times, but only our representatives can report this to our engineers. You can request a representative to create a case ID for you and have them escalate this problem to our Technical Team.

To get a hold of a representative to check your account, follow these steps:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose your contact option to initiate a discussion with a live agent.

I want to make sure you get the answers regarding this account concern. I'll be right here if you need further help with other tasks in QuickBooks. Have a nice day!