I keep getting 'Something unexpected happened.' trying to reconnect my bank accounts. Community advice is 'talk to a human' but those options are greyed out on QBSE

Thank you for asking here in the community, rita . I appreciate the effort you have done looking for similar issue and resolution regarding your bank reconnection in the Community page.

Before we proceed, could you please confirm which bank you’re using to connect with QuickBooks and let us know if you’re encountering any specific error codes during the reconnection process? It would also be helpful if you could share any additional details, as this information will enable us to provide a more accurate and effective resolution for your concern.

In the meantime, you can check with your bank to see if they have posted any notifications or if there’s any ongoing maintenance on their end as this can temporarily interfere with QuickBooks connections.

If no maintenance is noted, I recommend clearing your browser's cache, as cached data can sometimes build up and cause compatibility issues or interfere with secure connections.

Additionally, if you need to connect with our live support for further assistance, our support hours for the QuickBooks Self-Employed product are as follows:

• Callback times: Monday to Friday, 8:00 AM to 6:00 PM.
• Live chat: Monday to Friday, 8:00 AM to 8:00 PM | Weekends, 8:00 AM to 6:00 PM.

Since the option to contact us within your QuickBooks account is currently greyed out, you can connect with our live experts via the Community page.

Here’s how:

1. Go to the Community page and select your Country.
   
2. Scroll down and click the Contact Us button.
   
3. Select your product, then click Continue.
4. Choose your product again, describe your concern, then click Continue.
   
5. Enter your credentials.
6. Click the Have us call you or Chat with us button.
   

Let us know if you need any further assistance.