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edsmike13
May 12, 2020
Question

Is there a problem with Quickbooks reconnecting to sub-accounts and credit card transactions with HSBC bank?

  • May 12, 2020
  • 2 replies
  • 7 views
No text available

2 replies

A
Ashleigh1
Level 14
May 12, 2020

Hello Edsmike13, 

 

Welcome to the Community page, 

 

We have had no reports of any customer having issues with recounting the sub-accounts and credit cards with HSBC. 

Can we ask what is happening when you try to reconnect? Do you get any error messages or error codes? 

L
LGray1
June 10, 2020

I am also having this problem. I have reconnected the main bank accounts with HSBC but it will not let me reconnect the credit cards.

Jen_D
Jen_D
Level 8
June 10, 2020

Thanks for joining this topic, @LGray1,

 

I'd like to make sure we recommend you the most accurate resolution to your concern. Can you tell me if you encounter any error messages or alerts while trying to connect HSBC?

 

This will help me check for similar issues being worked on by our engineers. Feel free to add any additional information below.

 

In the meantime, you may follow the instructions in this article if it applies to your concern: Open Banking Connection Errors.


Let me know how you get on after trying out the steps. I'll be waiting for your response and I'm always here to provide help. Have a good one!

E
edsmike13Author
June 11, 2020

Hi, thanks for the reply.

 

I'm not getting any error codes.

 

If I reconnect with the banking link, it links the account for that one time.  Any further "Updates" of the account just shows an exclamation mark in a yellow circle and will not update any transactions or balance from the bank.

 

There are two accounts that this happens on, a savings account and a credit card account, both are sub-accounts of my main account which is working ok!

 

I hope that helps explain the problem!.

 

Mike

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