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July 2, 2026
Question

Is there another way to take off personal/irrelevant transactions such as my food shop, the button exclude does not come up?

  • July 2, 2026
  • 1 reply
  • 19 views
I am on my iPhone if that’s a problem

    1 reply

    QuickBooks Team
    July 2, 2026

    Issues like the exclude button not appearing can result from a built-up cache or an outdated app version. To isolate this, you can clear the app's temporary data by following the steps below:

     

    1. Go to Settings, then tap General.
    2. Select iPhone Storage, then tap the QuickBooks Online app.
    3. Tap Offload App.

     

    In the meantime, you can log into your QuickBooks account using a web browser to exclude those unnecessary transactions.

     

    You're always welcome to reach out if you have other concerns.