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1 reply

A
Ashleigh1
Level 14
February 2, 2024

Hello Lilies2735-goog, thanks for posting on the Community page, in order for us to help resolve your issue, please could you provide us with more information thanks. What bank is it? Is it a new connection or a reconnection? Are you getting any error messages or codes showing up? Are you doing this on the app version or the web browser version of Quickbooks? 

L
lillies2735-googAuthor
February 5, 2024

Here are the answers

Santander Bank 123 Account

Its An existing connection my accountant uses this last several years unfortunately

No Error Message I get a message “Something Went Wrong” try again in a few hours

However today I didn’t get that on 2 times I tried it said back to Intuiit and then the page just went blank

I have tried on the app on my iPad, on my iPhone and on the main web browser using my iPad (I dont own a computer)

This has been ongoing for 3/4more months and its frustrating.

A
Ashleigh1
Level 14
February 5, 2024

Hello Lillies2735-goog, thanks for coming back to us so having checked in the system, we can see your getting an error 350. So error Error 350: You need to reauthorise the bank connection.

This error means that the connection between your bank account and QuickBooks Online has expired and needs to be re-established for a further 90-day period.

Remember to review the bank transactions QuickBooks downloaded before reauthorising the connection. This will prevent duplicate transactions from being downloaded when you reconnect.

Learn how to reauthorise your bank account.

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