Question

My CAF bank connection has not worked in 3 days. It says CAF Bank isn't available. Anyone having the same problem?

Forum|Forum|1 year ago
July 25, 2024
2 replies
6 views

No text available

QuickBooks Online

Moderator

I recognize the importance of having uninterrupted connectivity when managing your finances, CLL1. I am committed to resolving the CAF bank connection problem with QuickBooks Online (QBO) as quickly as possible. I'll guide you through addressing this and seamlessly continue managing your financials without interruptions.

First, may I know if you encountered any other error message besides the one you experienced? At this time, we haven't received similar reports regarding the CAF bank being unavailable.

In the meantime, we can perform troubleshooting steps to rectify this issue. Start by checking your financial institution's website for maintenance notifications or updates that require your attention. If everything looks good on their end, let's manually update your bank connection in QuickBooks Online (QBO). Here's how:

Sign in to your QBO account.
Go to Transactions and choose Bank Transactions.
Select the tile for your bank account and tap the Update button.

If your bank connection is still not working after executing the measures above, I recommend contacting our Customer Support Team. They have tools to conduct a thorough investigation and determine the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Thank you for your patience and cooperation as we navigated the troubleshooting steps. If you have additional questions about managing bank connectivity errors or need assistance with other banking topics, please tap the Reply button. I'll be around to help and ensure you have a smooth experience, CLL1.

A

AG777

I'm having problems with CAF bank as well. I get error code 103 and 163. That would indicate it's the bank's problem rather than quickbooks. Maybe ??

I reckon it is because they are an agency bank.

P

payment after leaving

Level 10

Hi AG777 Thanks for reaching out to us here on the Community. I can see that both CAF banks at present are experiencing a 163 error. To resolve this error the banks would need to be fully disconnected and reconnected following the steps in the article provided: https://intuit.me/46kqX8e

P

Pete Brookes

I'm having the same problem.

Can't connect now

Something kept us from getting any transactions here right now, and that's all we know. Try again in a few hours. (102)

Had this for two days now.

G

GebelAlainaM

QuickBooks Team

You got me now, Pete. I have an update about the error you encountered when connecting to the CAF bank in QuickBooks.

Currently, we have an ongoing investigation into the exact error message you've stated. Our engineer is currently working on it. We appreciate your patience as we investigate this further.

For now, I'd recommend you contact our QuickBooks Support Team so that they can add you to the list of affected users and get notified via email when there's an update.

Here's how:

Sign in to your QuickBooks Online company.
Go to Help.
Choose to Contact Us.
Type in your concern, then click on Let's Talk.
Select a way to connect with us:

Start a chat with a support expert.
Get a callback from the next available expert.

Feel free to visit this article for the schedule details: QuickBooks Online Support.

Moreover, once you've successfully connected your bank to QuickBooks, you can check out these articles for future reference in managing bank transactions and reconciling accounts:

If you have any other banking concerns, kindly let me know by leaving a comment below. I'm always here to assist you.

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