My cash balance is never the same as my real balance from my business account? Basically making this service pointless is this common for others

Please note that the cash balance includes all transactions from the Transactions page, as well as manually recorded entries under the cash account in your QuickBooks Sole Trader, Scott.

You can review the cash flow of your cash balance to see what’s included in the calculation to help you understand why it differs from your business account balance.  

If there's a mismatch between your real-life bank balance and the cash balance, it can be caused by duplicate downloaded transactions that inflate the total. To fix this, you can exclude the duplicate entries. Here's how: 

1. Go to the Transactions tab and select Bank Transactions.
2. Find the entry you want to exclude.
3. Check the box next to the entry's date.
4. Click Exclude and confirm by selecting Exclude Transactions in the prompt.

Also, if any transactions are missing and causing the balance to appear lower than it should, you can manually import them into QBSP.

For more questions or concerns, use the Reply button below. We're here to help.