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My client is having trouble connecting to HMRC. They are connecting quickbooks but the screen which pops up and says give authorisation never appears.

3 replies
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QuickBooks Online

Level 13

Thanks for getting back to us here, Avneet reehal

We've been made aware that HMRC are currently experiencing an issue that is impacting all online MTD services, you can check the reported incident and status of that here. Please retry your submission in QuickBooks once the services are reported to have resumed. 👩‍💻

E

EmmaM

Level 10

Hello Avneet, Can we confirm are they using a windows pc, how long has this been happening for and when they go on the gov gateway does it show permission has already been granted?

A

Avneet reehalAuthor

They are using a windows PC and this is their first return.

I cant see permission has been granted previously - its a new company

G

GeorgiaCAnswer

Level 13

Thanks for getting back to us here, Avneet reehal

We've been made aware that HMRC are currently experiencing an issue that is impacting all online MTD services, you can check the reported incident and status of that here. Please retry your submission in QuickBooks once the services are reported to have resumed. 👩‍💻

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