This can happen when there's an issue with your bank's website. They might have to undergo maintenance. You may want to verify if this is the case.
Let's also try to look for a notification or alert from your bank indicating that something ins't working the way it should be. It can be a message that the bank has enabled new security features that requires you to take action before you can proceed.
If the same thing happens after verifying with your bank, I'd suggest contacting our phone support team so they can help you further with your concern. Here's how:
Go to Help.
Click Contact Us.
Enter a description of your concern, then click Let's talk.
Choose either Start messaging or Get a callback.
Please let me know how this works. I want to make sure this is taken care of.
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