The Add receipt function on the mobile app is not working when accepting bank transactions

Since the Add receipt function isn't working when accepting bank transactions, this is likely due to a temporary app glitch or corrupted cache data. To fix this, we can perform some basic troubleshooting. First, please check the App Store or Google Play Store to ensure your QuickBooks Online app is up to date.

If it is, follow the steps below for your device to clear the app's cache:

For Android:

1. Open the QBO app and tap the Menu icon.
2. Click More Options (⋮) or go straight to Settings.
3. Select Refresh Data and click Yes to confirm.

For iOS (iPhone):

1. Open your iPhone's main Settings app.
2. Navigate to General, then iPhone Storage.
3. Scroll down and click QuickBooks Online.
4. Hit Offload App.

If you have any additional concerns, please reach out to us again. We’re always here to help.