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April 22, 2020
Question

We are connected to Capital one Credit card, the true balance is a negative one, the imported balance is showing as a credit. Can this be corrected?

  • April 22, 2020
  • 1 reply
  • 0 views
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1 reply

Level 9
April 22, 2020

Hi @accounts36,

 

You'll want to import your credit card transaction again. Let me guide you how.

 

  1. Visit your bank's website and download transactions.
  2. Go to Banking, then Banking at the top.
  3. Select the Update drop-down, then File upload.

Please refer to this article for detailed steps: Manually upload transactions into QuickBooks Online.

 

Once done, check the balance if it's already correct. I'll also share with you our page about banking and bank feeds for tips and recommendations.

 

Stay in touch if you have questions or concerns. I'll be around to lend a hand. Thanks for joining us and have a nice day.