We are having trouble connecting to the new bank feed. We have a NatWest offshore account

Hello NandG_Eco_Products,

Are you redirected to an incorrect login page when attempting to connect the NatWest Offshore account? If so, we have an on-going investigation about this issue and our engineers are working on the permanent fix. 

As a workaround, you can import your bank transactions using Excel CSV files.

Here's how:

1. Go to Banking on the left panel.
2. In the Banking section, click the Upload transactions button.
3. Select the file by clicking the Browse button.
4. Click Next.
5. Select the bank account from the drop-down menu.
6. Select Next.
7. Map the columns, make sure it matches what you have on the Excel file. Then, click Next.
8. Put a check mark on box of the transactions you want to import, and select Next. Then, select Yes when prompted to import.
9. Click the Let's go! button when the import is completed.

Please see sample screenshots for a visual guide:

I've got this article for reference: Import bank transactions using Excel CSV files.

if you're not experiencing the issue above, let's make sure you have the correct bank URL and try to connect the account by following these steps:

1. On the left panel, click Banking and choose the Banking tab.
2. Select the Add account button and then log in to your bank website.
3. Copy the URL at the top of screen and paste it to the Enter your bank name or URL search box in QuickBooks Online.
4. Enter your login credentials and then follow the on-screen instructions to complete the connection. 

I've got these articles for reference:

• Identify the correct bank
• Connect bank and credit card accounts to QuickBooks Online

If you're still not able to link your bank account and encountered some errors, you can check out this page: Troubleshooting issues and errors. Select the Baking feeds under Topics and then find the error.

Please let me know how it goes. I'll be around to help you some more. Thanks.