I can share some troubleshooting steps that can help fix this issue.
Issues like this something caused by a corrupt cache file in your web browser. To rule this out, let's access your QuickBooks account in a private incognito window. This will helps us check if you're experiencing a browser-related issue.
Press Ctrl + Shift + N (Google Chrome).
Control + Option + P (Safari).
Ctrl + Shift + P (Firefox).
If it looks good, you'll have to clear the cache to refresh your system. Also, you can use a different supported browser to further isolate.
If the issue persists, I'd suggest reaching out to our Online Support team. They can check your account in a secure environment.