Can you provide me additional information about the bank with which you are having issues? That will help us find the best solution for the problem you're experiencing.
In the meantime, we can perform a manual update to get the latest available transactions from your online banking account.
Here's how:
Go to the Banking or Transactions menu.
Click the Banking tab.
Select the bank account that you're having trouble with.
Click on the Update button.
It'll updates your bank and credit card transactions. If you see a message about additional authentication, follow the onscreen instructions.