Will not let me connect to QuickBooks my bank account

I gladly welcome you to the Community. Thanks for submitting your concern, and I'm delighted to provide you assistance with your first post in our forum.

May I know the name of the bank you use and whether any errors appear on your banking page? If you're unable to link your bank, it's possible that:

• On our list, we have many names from your bank. Check that you've picked the proper listing or that you've tried all potential connections. Search by the banking sign-in URL to ensure the correct listing.
• Your bank does not allow you to access all types of accounts (for example, personal vs. business accounts).
• Your bank doesn't provide access to all sorts of accounts (for example, personal accounts vs. business accounts).
• Your bank is undergoing system maintenance or is not a participating financial institution.

With that, I'd recommend contacting your bank to confirm any maintenance updates or requests to connect to QBO. If everything is in order, ensure to enter the right bank name when linking the account.

Additionally, the system occasionally behaves weirdly when the browser is loaded with outdated pages. These were also corrupted, which led to problems like the inability to link your account. I advise carrying out some basic troubleshooting procedures to isolate the issue. Here are the following keyboard shortcuts: 

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N

If it resolved the issue, you can return to your regular browser and clear its cache or switch to another supported browser. 

The following articles will help you manage your transactions moving forward: 

• Categorise and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Reach out to us again by clicking the Reply button below if you have further concerns about your bank connectivity in QuickBooks Online. We're available 24/7. Keep safe!