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March 7, 2026
Question

2 Bank Accounts will not show up/link from Chase but all other Chase accounts do

  • March 7, 2026
  • 4 replies
  • 114 views

I about 20 Chase Bank accounts which link in quickbooks online just fine.  When I go into Link Account - Manage Connections, I see all my Chase accounts except the two I am trying to add.  If I toggle one off and back on, it asks me which accounts I want to connect and it shows me my already connected accounts.  Itthen  shows me 4 accounts that I do not want to link as it has nothing to do with my business.  It does not show the 2 accounts that were setup about 30 days ago at Chase that I actually want to add.  Chase assures me they are linkable with QB.   Is there any way to deactivate the entire Chase Bank feed and reactivate it to see if that will do the trick?  Any other ideas?

4 replies

SIAB
Level 2
March 8, 2026

Try opening your QBO account on any private/incognito browser.

bbello121Author
March 8, 2026

still the same, no difference.

Bryan_M
QuickBooks Team
March 8, 2026

Hi there, @bbello121. This banking connection issue needs immediate attention from our live support team so they can review your account safely and locate the origin of the error quickly.

 

To connect with our experts, go to the Help icon and select either of these two options:

 

  • Assistant tab: Enter talk to an expert.
  • Search tab: Select Contact Us.

 

Take note of our support availability to avoid contacting us during closed hours. You can click this link for guidance: QuickBooks Online expert service hours.

 

If you have additional questions, please reply below.

Community Manager
August 20, 2026

When most of your Chase accounts connect but a couple of newly opened ones won't appear, it's almost always controlled on Chase's side, not in QuickBooks. Chase decides which specific accounts are shared with QuickBooks, and newly opened accounts aren't automatically added to your existing authorization, so QuickBooks never sees them to offer as a choice. Start by adding them to the sharing permission at Chase, then refresh the connection in QuickBooks.

1. Authorize the two new accounts at Chase

For Chase business accounts, the account owner controls this in the Access & Security Manager:

  1. Sign in at chase.com and go to Account management, then Access & Security Manager.
  2. Select Edit / assign access for the authorized user tied to your QuickBooks connection.
  3. Make sure Third Party App Access is turned on, and grant that user access to the two new accounts (or all accounts).
  4. Save. For personal Chase logins, do the equivalent under Chase's Security & Privacy data-sharing settings, where you manage which accounts are shared with QuickBooks.

2. Refresh the connection in QuickBooks (no full disconnect needed)

  1. Go to Transactions, then Bank transactions, and select Link account, then Manage connections.
  2. Next to Chase, select the three dots and choose Edit sign-in info.
  3. Re-enter your Chase credentials and save. When the account-selection screen appears, look for the two new accounts and select them.

About deactivating the whole Chase feed

You can disconnect and re-add the entire Chase connection, but you don't need to, and it's riskier: with about 20 working accounts, a full re-add can pull in duplicate transactions you'd then have to exclude. Existing transactions aren't deleted, but the cleaner path is the Edit sign-in info refresh above after authorizing at Chase. Also worth knowing: a Chase account can be linked to only one QuickBooks Online company at a time, so if either new account was already connected in another company, that would block it here.

If they still don't appear after Chase shows them shared

If you've confirmed at Chase that the two accounts are shared and they still won't appear in QuickBooks, this matches a known issue where newly opened Chase accounts don't surface to link even when the bank reports them as authorized. In that case, contact QuickBooks Support and ask to be added to the open investigation so you're notified when it's fixed, and in the meantime manually import those two accounts' transactions with a CSV or QBO file so nothing falls behind.