A client paid through QB. Their bank requested a refund. QB debited the funds from our bank but has not paid client. What should I do so the client receives their refund?

I recommend reaching out to our Live Support team for assistance with your client's refund in QuickBooks Online (QBO), @AstridhPDA.

Since this issue dates back to June, our team can help trace the refund, explain what happened with the transaction, and guide you through the following steps to resolve it.

To contact, here's how:
 

1. In your QuickBooks account, click the Help icon.
2. Go to the Search tab and type a keyword related to your issue.
3. Next, click Contact Us and select the preferred method of communication.

Hit the Reply button below if you have any additional questions. We’re always here to help!