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D
dsawyersTLIT
November 30, 2022
Question

ACH bank transfer payment

  • November 30, 2022
  • 1 reply
  • 1 view

Client trying to pay via bank transfer and the payment keeps getting declined. I put in the actual banking information myself from a blank check provided by the client and still declined. Any idea what the problem could be?

1 reply

C
Candice14
Level 8
November 30, 2022

Greetings, @dsawyersTLIT. 

 

Welcome to the Community! Let's work together to figure out why the customer payment (ACH bank transfer) keeps declining. 

 

Before moving forward, I'd like to see a screenshot of the decline message that you're receiving. This will help me determine the best solution for your business. 

 

I'll be just around the corner when you're ready with that information. Talk soon!  

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