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username1186444
New Member
September 1, 2026
Question

AMEX Not Syncing for months

  • September 1, 2026
  • 2 replies
  • 18 views

Hi:

For several months now I have not been able to download Amex transactions into QB Desktop 2024.  I have disabled and re enabled online services several times (as recently as today), updated QB etc.  

When I hit download transactions a new screen pops open, spins, says “Connection Complete”--then I hit “OK”, and return to bank feeds but there are no new transactions for AMEX QBDT.  

I’ve managed manually for while now, but this is getting old and must be a known, easy problem.  I need help!

Thanks!

2 replies

username1186444Author
New Member
September 1, 2026

Let me add to this.

 

I created a new company and successfully downloaded for my Amex.  I then rebuilt my company file.  Still no dice.  Tried different bank feed modes, etc.  At wit’s end.  Have done lots of basic troubleshooting already.

username1186444Author
New Member
September 1, 2026

With lots of help from ChatGPT…here’s the issue and what I’ve done so far:

American Express QBDT authenticates and says Connection Complete, but no transactions download and Last Update remains three months old. The identical Amex account downloads successfully in a new test company. I have already updated FiDir, reset/merged the account, run Verify/Rebuild, restored through a portable company file, removed inactive online-banking connections, and run File Doctor.

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