Are there sync problems between the Shopify Connector app and QBO after 6/30/2025?
Suddenly, I have a lot of extra transactions showing up in a clearing account for Shopify. My balance sheet now shows a balance of over $80,000 in my "Other Payment Gateway Clearing Account." I was in the process of fixing some transactions related to this clearing account. The first date transactions were previously posted to that account was on 06/12/2024. * On 7/7/2025 when I pulled the balance sheet for 6/30/2024, I had it zeroed out. I had some transactions in that account to fix starting with transaction date 7/1/2024, and I had a plan. *On 7/9/2025, I emailed someone and told them I had it zeroed out and correct. *On 7/14, I had a meeting with that person and it was off. Now I see I have a lot of new Sales Receipt transactions posted. They make no sense to me. Example: I just found a Sales Receipt dated 1/19/2024 that was added by the system administrator on 7/8/2025. Dollar amounts are $804 sales, $4 discount, net deposit $800. *I have searched Shopify for order dates around 1/19/24, and nothing matches. *I also do not have any orders that would add up to that amount on or around 1/19/2024. I then searched orders for total order amount of $800 and $804 for all dates, and nothing matches. *I have no idea what these orders are for and wonder if they are even for my company...? When I started searching the QuickBooks help sections, I ran across this article: "Understand changes to eCommerce app integrations." It shows it was updated 3 weeks ago, but I don't know the original date. "Starting May 1 and through June 30, we’ll begin moving the apps listed below from the current apps integration tool, OneSaas, to QuickBooks. We'll notify you via email when your app is ready to move and will provide instructions on what to do. Amazon BigCommerce eBay Etsy Shopify ************ Squarespace Wix WooCommerce" Questions: 1) Could this be related to my issue? I think I have a lot of transactions to void or delete! :-(( 2) Does anyone have any suggestions why this happened? If I inadvertently did something, I want to make sure I NEVER do it again. Thank you 🙂