Question

Are you able to find a transaction deposit source through a trace number that quickbooks provides

Forum|Forum|6 years ago
July 22, 2020
2 replies
56 views

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QuickBooks Online

R

RCV

QuickBooks Team

Let me provide you some information about the trace number and route you to the rough support, Mark Schulte.

If you're referring to Direct Deposit (DD) trace number, the employee can call their bank's Automated Clearing House (ACH) department. Then, they'll provide the trace number provided by our Payroll support agent (if you contacted them) and request a trace to locate the funds.

However, we don't know what the employee's bank has decided to do with the direct deposit until after payday. Normally, the funds will usually get rejected and get returned to the employer bank account within 2–3 banking days after the pay date.

For more details about rejected DD transaction, check out this article: Resolve a rejected Direct Deposit.

If you're referring to the customer's invoice payment, I'd suggest contacting our QuickBooks Payments. Then, you can request to trace and find the transaction deposit.

For more information about our business hours, check out this article: Support hours and types so you can reach us at a time convenient to you.

To learn more about when QuickBooks deposits customer payments into your bank account, check out this article: Find out when QuickBooks Payments deposits customer payment.

I've got an article here about ACH return codes: ACH (Automated Clearing House) return code reference chart. Then, go to the ACH return code reference chart section and look for R27 and R62 trace number code.

Feel free to reply to this post if you need anything else in QuickBooks Online. I'll appreciate the opportunity to help. Take care always and have a good one.

A

Asphalt1

How do I get the JP Morgan account number to discuss my pending direct deposit?

Tori B

QuickBooks Team

Hey there, @Aspalt1.

Thanks for following the thread. I'm happy to provide some insight into getting the JP Morgan account number.

To clarify, have you entered the account number into QuickBooks before? If so, you can follow the steps below to locate the account number. If not, you'll need to contact JP Morgan to retrieve your account number as we would not have access to that information.

1. From the Accounting menu, choose Chart of Accounts.