In the Bank Deposit screen, I am facing multiple issues in Sandbox Company (Sandbox_US_3):Account dropdown — Only shows "+ Add new account". Existing bank accounts from Chart of Accounts are not appearing.Received From field — Dropdown is empty, no customers or vendors are showing.Payment Method field — Dropdown is empty, no payment methods (Cash, Check, Credit Card etc.) are showing.

Talk to Sales: 877-683-3280

Hours

Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST

Product support & help

Need help signing in?

username2396701

Question

Bank Deposit screen: Account dropdown empty, Received From and Payment Method fields also empty in Sandbox Company

Forum|Forum|22 days ago
June 17, 2026
1 reply
18 views

In the Bank Deposit screen, I am facing multiple issues in Sandbox Company (Sandbox_US_3):

Account dropdown — Only shows "+ Add new account". Existing bank accounts from Chart of Accounts are not appearing.
Received From field — Dropdown is empty, no customers or vendors are showing.
Payment Method field — Dropdown is empty, no payment methods (Cash, Check, Credit Card etc.) are showing.

QuickBooks Online

LouiseG12

QuickBooks Team

Since the issue is occurring specifically within a sandbox company, I recommend posting your concerns in the Intuit Developer Forum. Our engineers from there have access to the sandbox system. They can help you check why it's failing to load the default sample data.

Here’s how:

1. Go to the Intuit Developer Support website.
2. Select QuickBooks Online.
3. Click Ask a Question and follow the onscreen instructions to post your concern.

Let us know in the comments if you have follow-up questions.

Sign up

Login with SSO

Let's get you signed in

Login with SSO