Bank of America and bank feeds

Hi, Kat79.  I understand the frustration of spending your day troubleshooting bank feeds. The possible reason your main parent account isn't appearing in the link list is that QuickBooks Desktop usually hides accounts it thinks are still connected. If an account has a yellow lightning bolt within its row, it indicates the account is still linked or incorrectly structured, which locks it out from new connections.

To fix this, go to your Chart of Accounts and ensure that neither the four sub-account credit cards nor the main account has a yellow lightning bolt next to it. If any do, right-click the account, select Edit Account, go to Bank Feed Settings tab, and click Deactivate All Online Services.

Aside from these scenarios, you need to determine whether your bank sends transactions to a single consolidated parent account or directly to individual sub-accounts, as this dictates how you link your Bank Feeds in QuickBooks Desktop. Connect only the parent account if your bank downloads everything to your main account and link each sub-account individually if your bank provides separate transaction downloads for each employee card.

Also, to connect your sub-accounts and see the main account on the list, you must set up the hierarchy by editing each of the sub-accounts and checkmark the Subaccount of box to select your main BOA account. Ensure their account types match the parent account's type. This mismatch is another possible reason the system will not allow you to select the main account from the dropdown.

If the main account still doesn't show up after you've structured them correctly, your company file might have a minor data glitch. You can resolve this by running the Verify Data utility under the File > Utilities menu, followed by a Rebuild Data if any errors are found. This refreshes the internal lists and should allow the main account to finally appear in the dropdown. 

In the meantime, you can manually import your transactions into QuickBooks Desktop by downloading a .QBO (Web Connect) file directly from BOA website and importing it within your Desktop file via the File > Utilities > Import menu.

 Please don't hesitate to leave us a response if you have other questions or concerns.