Bank of Castile Bank Transactions

My bank feed with Tompkins Bank of Castile (in the western New York area) has not been working since 1/8/26 so we are on day 6 now. I have attempted six times to get "Expert Help" within my QB online product (which is INCLUDED in my outlandish fees I pay) and I have received six different case numbers, the online chat says the wait time is "0 minutes" and NO ONE ever comes to the chat (I've waited up to four hours). One of the cases, I received an email that said the case is CLOSED because the issue is fixed when no one even asked me what was going on!!

I spoke with the I.T. Department directly AT THE BANK and they said that they opened a service ticket with Intuit on 1/8/26 and have gotten NO RESPONSE!!

Anyone have any insight??????? I can't work like this!!