Beware of Scam Operation Involving Intuit Support
Much to my chagrin, I am here to report that we have become one of many victims of significant fraud activity initiated with QuickBooks Support related to QuickBooks Checking. I'll provide an overview of our situation so others can be aware.
I initiated a chat support session for an issue related to our QuickBooks Checking last week. We were advised by the agent to call a number for QuickBooks Payment Support. Called the number and explained the situation and after a brief conversation they advised they needed to transfer me to a representative from Green Dot Bank, which they did.
Spoke with a "representative" from GDB who explained they were having a system issue affecting all users, adding the issue was expected to be resolved by the end of the day. The next day, we received a call from "QuickBooks." The caller advised they wanted to troubleshoot the issue with me, so I proceeded to work with them. After several minutes they advised they needed to do more troubleshooting and advised they would call back the next day. They did so, and followed the same process with me.
During the 2nd call back, I logged into QBO and checked the QB Checking account, only to discover two "instant transfer" transactions to unrecognized debit cards for $5,000 - the max daily limit imposed by QuickBooks Checking for these types of transactions. A few questions to the person on the phone and upon receiving suspicious responses, I hung up the call, realizing what was likely happening. I confirmed the fraud with a Google search - it's been ongoing for months and is reported in multiple Reddit threads and Inuit's own community forum for QuickBooks Online.
I attempted to call a number given within the QuickBooks Checking section of QuickBooks Online to "Report a disputed transaction." After I explained the nature of my call, the agent told me they were going to transfer me to a representative from Green Dot Bank, which I refused since that's what led to the stolen funds to begin with. After a significant amount of time, the agent returned and said they had someone from their "Account Protection" department on the line and they would take over. That rep then asked me for the company name and email address, followed by my date of birth which I refused to provide. I explained I would provide my QuickBooks company ID only and the rep stated she can't pull up my account without my date of birth - suspicious AF so I hung up the call.
I'm pursuing other avenues for a solution including an email to security@intuit.com though I'm not optimistic of any response, let alone a legitimate one at that. Fortunately, I've been able to transfer the remaining funds from the QuickBooks Checking account. While in some cases, QB users have reported success in recovering stolen funds, many have not had a response from Intuit, or don't know what process to follow to report their own fraud activity since Intuit doesn't have a reliable means to report it.
Clearly there's a significate, malicious fraud effort going on that is starting from within Intuit, or possibly Green Dot Bank - this is big, it's not a matter of someone's account being hacked. Just want you all to be aware.