Hello there, usernatasha. Let me get the help you need with your cash transactions.
To get started, can you please verify the name of the bank account which is not showing updated transactions?
There are reasons why transactions won’t download. It could be due to the following:
A connection issue between your bank and QuickBooks Self-Employed (QBSE).
The financial institution’s server is offline.
Error messages or codes that require you to perform a certain task.
In the meantime, you'll want to refresh the bank connection using your browser to restore and trigger updates to your bank transactions. To do this, follow the steps below.
Once your bank account is updated, you can categorize the transactions to ensure your financial records are correct. For more guidance, feel free to check out this article: Categorize transactions in QuickBooks Self-Employed.
Stay in touch if you have any other concerns about your banking transactions in QuickBooks. I'll be more than happy to help you again. Keep safe and have a pleasant day!
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