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October 18, 2025
Question

Citi bank business connection screen has gone on quickbooks.

  • October 18, 2025
  • 1 reply
  • 2 views

Hi, I used to reconnect my quickbooks account with citibank business account but now the connector page opens the authentication for individual account and I cannot connect.

1 reply

Level 10
October 18, 2025

Citibank may have updated its connection protocols with QuickBooks Online (QBO), which could be causing the authentication issue you're experiencing with your business account. We recommend visiting their website for any recent updates or notifications regarding the connection process, so you can follow the latest steps to reconnect your account.

 

To do this, here's how:

 

  1. Open your browser and go to Citibank's website.
  2. Sign in to their page.
  3. Review your account for messages, notifications, or alerts.

 

Once you have all the information you need, go ahead and reconnect your Citibank business account.

 

If you don’t find any updates on Citibank’s website regarding its connection with QuickBooks, we recommend reaching out to our Live Support team. They can assist you further, help report your experience, and guide you toward a solution.

 

Also, enhance your QuickBooks experience by partnering with our QuickBooks Live Expert Assisted team. With their expertise, you can simplify processes, boost productivity, and receive personalized guidance tailored to your business’s specific requirements.

 

If you need more help, feel free to reach out in the comments. We're always here to assist.

QuickBooks Team
October 20, 2025
Hi, Burak1.
 
I just wanted to follow up to check if the solutions we provided helped resolve your issue. Please let us know if everything is now working as expected or if you’re still experiencing any problems.
 
We’ll be glad to assist further if needed.