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Jennifer H
November 14, 2025
Question

Connecting 1 Bank Login to multiple QBO Accounts

  • November 14, 2025
  • 1 reply
  • 17 views

I have two different companies each with its own checking account at Bank of America. However, I only have one login at BofA for both accounts. I previously was able to connect each of my QBO accounts to that BofA login and then choose the checking account I wanted to connect. Now however when one is connected, the other disconnects. How can I connect both at the same time? 

 

I am also having the exact same issue with American Express. This began for both of them over the past few months, though I have had this set up for over 8 years with no issue. 

 

Thank you so much for any help!!

1 reply

J
JaneDave_IQuickBooks Team
QuickBooks Team
November 14, 2025

Hello there, Jennifer.

 

You'll want to review your login credentials, verify the link you used to connect in QuickBooks, and ensure you have selected the corrected checking account in QBO.

 

If you've verified that all information is correct but the issue persists, please reach out to your financial institution for any ongoing maintenance, updates, or notifications regarding the connection between QuickBooks Online (QBO) and your bank. They can also offer specific guidance to help you resolve this issue.

 

Feel free to reply to this post if you have any additional questions.

J
Jennifer HAuthor
November 14, 2025

I can connect each account directly. That isn't an issue. The issue is that when I connect Business A checking account to Business A QBO, Business B checking account disconnects from Business B QBO. How can I stop this from happening? I need both Business A and B to stay connected to their checking and credit card accounts at the same time. 

Morgan_B
Morgan_BQuickBooks Team
QuickBooks Team
November 14, 2025

Thanks for following up with that additional info, Jennifer H.

 

To rule out any browser related issues, I recommend clearing the cache first. The cache is in place to collect frequently used data to make loading web pages quicker and easier. If it becomes too full it can potentially cause certain performance errors within the system. Clearing the cache will remove what's breaking the connection with your bank accounts. Here's how to get this done in Chrome for example:

 

  1. At the top right, select the More ⋮ icon.
  2. Select Settings.
  3. Select Privacy and security.
  4. Select Cookies and other site data.
  5. Select See all cookies and site data.
  6. Type “intuit” in the search bar to find Intuit cookies.
  7. Select Remove all shown or the trash can icon.
  8. Restart Google Chrome for the changes to take effect.

 

The following article provides similar steps depending on which browser you're using: Clear cache and cookies to fix issues when using QuickBooks Online.

 

Please give this a try and let me know how things look afterward. I'll be here if you have any other questions.

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