Connection to PNC bank

Are you kidding me right now???

I have called in about 8 times.  Please look up my account and see all the information you need.  I keep being told "you are working on it".

No connection for over a month.  Not getting what I paid for.  I am exploring using other companies after almost 20 years and leaving quickbooks.

Your time is valuable and I know how these bank connectivity issues can disrupt your workflow, @BetsyV. Let's tackle this matter together to get you back on track.

Before that, did you encounter any specific error messages when connecting your PNC and Citi bank accounts in QuickBooks Online (QBO)? If so, we'd appreciate it if you could share them with us here to provide the necessary troubleshooting.

First, I recommend signing in to your bank account's website to check for ongoing maintenance or system issues. Sometimes, connectivity problems can arise if the bank is performing updates or experiencing outages.

If there's none, you can access your QBO account using a different supported browser. It's possible that there's a temporary issue with QBO or the browser you're using.

In the meantime, you can manually upload your bank transactions into QBO using a CSV file.

Moreover, we advise categorizing your bank transactions in QBO to ensure they're recorded in the appropriate accounts.

Your experience is important to us, so please don't hesitate to drop by the Community if you have additional questions about linking your bank accounts to QBO. We're only a few clicks away. Take care.

Welcome to the Community, VTS.

I acknowledge the importance of connecting your PNC bank account to QuickBooks Online (QBO) to keep track of your financial records. Since you're still facing an error when connecting your bank to QBO, I'd be glad to help fix this. To make sure we're moving forward together, I'd like to ask you a question.

Could you please specify the exact error you are encountering while connecting your bank account to QuickBooks Online? This will help us identify the appropriate solution. Meanwhile, if the issue doesn't fall under common errors typically seen during bank connections, we recommend contacting our support team for further assistance. 

Please see the steps below:

1. Log into your QuickBooks Online account.

2. Click on the Help button located at the top of the page.

3. Navigate to the Search tab, enter your query, and press enter on your keyboard.

4. Select Contact Us.

5. Under the Callback option, click on the Have us call you button to input your details.

6. Finally, choose Get a Call to receive a callback from support.

For a comprehensive guide on obtaining assistance with your QuickBooks product or service, check out this article: Get help with QuickBooks products and services.

We can also check out this article on how to categorize the transactions you download from your bank in QuickBooks Solopreneur: Categorize bank transactions in QuickBooks Solopreneur.

If you have more questions regarding your bank account connection, feel free to reach out. We'll offer prompt assistance. Have a nice day.