Customer Service

Welcome to the Community, IMAN19.

If you notice a recent payment is on hold, it doesn't mean there's anything wrong. It means Intuit needs to review your payment and confirm everything's alright. If you have a new QuickBooks Payments account, you'll notice the first few payments taking longer to process while everything's getting set up on your account.

Since you already know payments are being held, I'd recommend checking your email for any notifications. When a customer payment is on hold, Intuit sends email communications.

While the transaction's being reviewed:
 

• Follow your steps in the email as soon as you can.
• Read the email(s) carefully. Intuit gives you specific steps for fixing any issues.
• Our review will be complete within two business days.
• Check your Resolution Center and make sure you answer all questions from our team and provide any necessary documents.
• You may be asked to provide additional documents to help Intuit complete the review. This could be a copy of the original invoice you sent to the customer, six months of bank statement history, etc. The email will specify what you need to send.

If you've already sent everything and two business days have passed with no updates, I'd recommend continuing to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment and conduct further research with you into the status of the review.

I've also included a detailed resource about working with QuickBooks Payments which may come in handy moving forward: Learn about funds on hold

Please don't hesitate to send a reply if there's any additional questions. Have a great Friday!