Deposit on hold without explanation for over two weeks

I have now had multiple deposits on hold for two different Quickbooks companies I manage since November 2023.  Quickbooks then cancelled my merchant services account for both companies with no explanation other than it was a business decision.  If I still had access to the merchant service portals, I could go in and refund my customers and get payment a different way, but now I am just waiting on close to $40,000. I have called at least once a week since Novemebr and sat on hold for no less than an hour each time.  Every time I call I am told the same thing, that they have escalated the case and someone will get back to me within 1-3 days.  No one has ever called or emailed me back.  The failure to communicate or give me any sort of explanation is the worst part.  I have been a Quickbooks customer since 1995.  This is beyond unacceptable and I will make sure I share this information with every other business owner I know.  

I just got off phone again with customer service...still no resolution.  Another new escalation ticket number though.

Was this ever resolved for you. The same thing happened to us and it's been months. They took the $25 fee they charged my client for paying through them but still have our money. I never even turned on this feature to begin with - QB did. I need it resolved.