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A
Aburkett
May 13, 2025
Question

Deposits in QBO that we are trying to match the invoice has already been paid so we need this on the account as a credit

  • May 13, 2025
  • 1 reply
  • 2 views

We have a deposit that needs to be matched but when we try, we see that the invoice has already been paid.  This is a duplicate payment, and we need to leave it on the account as a credit.  How do we do that?

 

1 reply

C
continea
Level 5
May 13, 2025

Thank you for reaching out to the QuickBooks Community, Aburkett! I will love to assist, but I need a little bit more clarification. Are you trying to match a bank deposit to an invoice, but you can't because the invoice has already been marked as paid? This could be corrected if that's the case. However, I noticed later, you mentioned using that duplicated deposit as a credit?

 

I will be looking forward to your response. See you soon! 

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